Settings
Workspace and profile settings
Profile
Your agent identity shown to customers and teammates.
Virtual background
Upload a branded image for all agents to use as their call background.
or upload your own
Click to upload background image
JPEG, PNG or WebP, max 5MB. Recommended: 1920x1080
Brand & theme
Customize the look — tenants can rebrand at any time.
The brand color applied across the app.
Dark reduces eye strain on long shifts.
Queue & routing
How waiting customers reach your agents.
Show department options in the waiting room form.
Let returning customers request an agent they've spoken to before.
Customer leaves a number, we call back when free.
Show a rolling estimate based on recent call times.
Call features
Customers are notified at call start. You can toggle per call.
Generate a post-call summary from the transcript.
Let customers share their screen back.